*If you qualify for this guarantee, please contact us at info@mountaincrestgardens.com and include photos of the issue.*. The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shippi

<p>*If you qualify for this guarantee, please contact us at <a href="mailto:info@mountaincrestgardens.com" id="isPasted">info@mountaincrestgardens.com</a> and include photos of the issue.*</p><p>The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don&#x2019;t quite go as expected. For these rare instances, we offer this 30 Day Quality Guarantee to all our customers:</p><blockquote><p>Our plants and products are guaranteed to be of excellent quality, well-rooted and disease free. If plants do not arrive in prime condition, customers may choose one of the following options:</p><ul><li>Store credit + 10% (EG: $5 purchase + 10% = $5.50 store credit)</li><li>Credit card or PayPal refund</li><li>Replacement plants (if possible)</li></ul><p>This guarantee applies to all plants and products for up to 30<strong>&#xA0;days after delivery.</strong></p></blockquote><h4 id="covered-by-guarantee">Covered by Guarantee</h4><ul><li>No roots (applicable to plugs and potted plants only)</li><li>Root rot</li><li>Disease</li><li>Broken stems</li><li>Numerous broken or missing leaves</li><li>Incorrect or missing plant or product</li><li>Visible damage to pots, planters, or other accessories</li><li>Pest infestation (mealy bug, aphids, scale, etc.)<ul><li>PLEASE NOTE: Most pests on leaves can be easily removed with mild soapy water or by spraying with 70% isopropyl alcohol</li></ul></li><li>Free Bonus Succulents are covered by the guarantee, but are only eligible for store credit.</li></ul><h4 id="not-covered-by-guarantee">Not Covered By Guarantee</h4><ul><li>Dried or wilted bottom leaves (naturally occurring in all plants; can be easily pulled off without damaging the plant)</li><li>Potting soil on leaves (easily washed off with first watering)</li><li>A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact</li><li>Minor color / shape differences from photograph in product listings (many succulents change color / shape continuously)</li><li>Assorted products that differ from product photograph (EG: collections and trays where selection is our choice)</li><li>Extreme neglect and disregard of included care instructions.</li><li>Plants treated with anything other than water.</li></ul><h4 id="important">IMPORTANT</h4><ul><li><em><span>Packages must be retrieved and *</span></em>opened within 24 hours of delivery** to qualify for returns, refunds, or store credit.*</li><li><em>Photos of all damaged plants</em>* are required for any replacements or refunds.*</li><li><span dir="ltr" id="isPasted"><em>Full and correct delivery address entered by customer is required to qualify for any refund. Incomplete or incorrect delivery addresses only qualify for store credit.</em></span></li><li><em><span>If the tracking information for your order shows a &quot;delivered&quot; status, but you have not actually received your order, contact us within 48 hours to qualify for replacements, refunds, or store credit.</span></em></li><li><em><span>REPLACEMENTS: Only the replacement plant(s) will be included in a replacement shipment. We will not add any additional plants to a replacement shipment. No substitutions will be sent; any replacements will match the original plant variety. Replacement option cannot be combined with store credit option.</span></em></li></ul><h4 id="plant-size">Plant Size</h4><p>If you feel your succulent is too small, please double check with the product listing prior to contacting us. Many succulents are naturally small plants that may not completely fill a 2.0&#x201D; pot.</p><p><img alt src="https://cdn8.bigcommerce.com/s-oqm1pc/product_images/uploaded_images/reamaze-repot-remove.jpg" class="fr-fic fr-dii"> If you qualify for this guarantee, please contact us at <a href="mailto:info@mountaincrestgardens.com">info@mountaincrestgardens.com</a> and include photos of the issue.</p>

30 Day Quality Guarantee Details

What to do if there's an issue with your order
If you have any of the issues covered by our quality guarantee, please follow these steps within 14 days of delivery:

Message us here, or email us: info @ mountaincrestgardens.com
Attach a photograph of

<h3 id="what-to-do-if-theres-an-issue-with-your-order">What to do if there&apos;s an issue with your order</h3><p>If you have any of the issues covered by our <a href="https://mountaincrestgardens.com/shipping-ordering-info/#quality-guarantee">quality guarantee</a>, please follow these steps within 30 days of delivery:</p><ol><li>Message us <a href="https://mountaincrestgardens.com/contact-us/">here</a>, or email us: info @ mountaincrestgardens.com</li><li>Attach a photograph of the issue for our records.</li></ol><p>We will respond within 2 business days.</p><p>Full refunds will be issued for any reason if your order is returned unopened and undamaged within 30 days of delivery.</p><p>Customer is responsible for return shipping fees and any damage that occurs during transit.</p><p><strong>Return address:</strong></p><blockquote><p>ATTN: Returns Dept.
Mountain Crest Gardens
11229 Succulent Street, Fort Jones, CA 96032</p></blockquote>

Returns and Refunds

Mountain Crest Gardens

Quality Guarantee

Can I grow succulents rated for zones higher than my own?

Growing succulents in wet or humid areas: tips & tricks

Growing succulents in cold climates: tips & tricks

How hardy are succulents?

Can I grow hardy succulents indoors?

Climate

What is variegation?

Color

Pots for Succulents: a complete guide

Succulent living walls & green roofs: what you should know

Containers

My plants were delivered damaged, what do I do?

My plants were delivered wet, what do I do?

My order was delivered, what should I do first?

First Steps

Blooming

Getting dark spots

Losing leaves

Help! My succulent is...

Light

Can you identify this plant?

Where can I learn more about succulents?

Will my plants have names included?

What if the free mystery bonus is missing?

More Plant Info

Changing Orders

Coupon Info

Ordering Options

Safe Shopping Guarantee / Privacy

Shopping with Klarna

Ultimate Succulent Club Info

Weddings & Events

Wholesale Order Information

What is Order Protection?

MCG Rewards

PayPal Transaction Notice (Growpro, Inc)

Ordering Info

Fungal Infections: signs & treatments

Deer: signs & treatments

Root Aphids: signs & treatments

Powdery Mildew: signs & treatments

Aloe mites: signs & treatments

Pests and Diseases

Succulent Ornament Care

When should I plant succulents outdoors?

Succulent Pumpkin Care

Planting Bare Root Succulents: Step-by-Step Guide

Planting and Transplanting

Propagating Succulents from Seed

Propagation

Succulent dormancy: what you should know

Seasonality

How We Pack and Ship Succulents

Shipping & Ordering Fast Facts

Summer Shipping

Winter Shipping

Colorado Retail Delivery Fee

Shipping Info

Shipping Rates - U.S. Hawaii & Alaska

Shipping Rates - U.S. Lower 48 States

Shipping Rates

What is an NPK Ratio?

Should I put rocks at the bottom of the pot for drainage?

Soil and Fertilizer

Aeonium Info

Variety Specifics

Edema: symptoms & solutions

Watering

How to Care for Leafy Houseplants?

Houseplants