First Steps
My plants were delivered damaged, what do I do?
Due to the complexities of packing and shipping live plants, sometimes things don’t go quite as expected. You can refer to the troubleshooting section of this FAQ (Help! My succulent is...) to try to diagnose the problem and see if there is a quick f
My plants were delivered wet, what do I do?
We usually send plants on the dry side but it is not always possible, especially in winter. Fortunately, most plants are quick to dry once out of the box. Remove the plants from the package and pull off any mushy, translucent leaves. Keep the plan
My order was delivered, what should I do first?
Video Guide Here The following information is included in every package. Unpack Plants Immediately Use caution to avoid breaking leaves; beware of any cacti or other prickly plants. The crinkle paper and carboard packing materials are recyclable. Lo