Due to the complexities of packing and shipping live plants, sometimes things don’t go quite as expected. You can refer to the troubleshooting section of this FAQ (Help! My succulent is...) to try to diagnose the problem and see if there is a quick f
Short answer: just water them! We usually ship our succulents on the dry side to avoid rot during transit. Dry succulents are healthy and ready to be watered or transplanted according to the "First Steps" insert included in every package. Remember, s
We usually send plants on the dry side but it is not always possible, especially in winter. Fortunately, most plants are quick to dry once out of the box. Remove the plants from the package and pull off any mushy, translucent leaves. Keep the plan
Video Guide Here The following information is included in every package. Unpack Plants Immediately Use caution to avoid breaking leaves; beware of any cacti or other prickly plants. The crinkle paper and carboard packing materials are recyclable. Lo
Our plants can be transplanted immediately upon arrival. If you want to wait to transplant, they can remain in their original containers for up to a month. However, if the pots came in a plastic carrier tray, remove the pots from the tray prior to t
Refer to each variety's description on our online catalog to find its Cold Hardiness and Recommended Light Conditions. The Cold Hardiness rating will tell you the minimum temperature and USDA hardiness zone that the plant can tolerate. Protect the pl